I haven’t been writing as much lately, for a number of reasons; sold our condo, doing a major house Reno, got a new pup, recorded a full length CD and busier than crap at work. Anyway, I thought I should send one more out for 2012.

It was a good year for us and the industry too. Caution is still King but not as many complaints around…everyone has made the adjustments needed to cope with what seems to be “the new economy”.

The driver crisis hasn’t brought the industry to a standstill yet and somehow the folks at the helm of the various trucking operations will find their way through it. It’s a tough business but one that I have enjoyed supporting, in my small way, for what seems like a lifetime… 2013 is our 25^th year!

There was a record turnout at the recent Toronto Transportation Club dinner and Don Cherry was certainly a factor in the increased attendance. Sports and transportation have always seemed to go hand in hand…a guy thing I guess. Still, more and more ladies are making their mark on the industry and they were well represented at the event.

We added a person in Montreal and it appears to be a tough market to crack for an English company, even though our guy there is French. I’ve spoken with some English carrier customers and they have found it equally difficult. We’re still working on that one.  The reverse scenario appears to be true for our Quebec customers breaking ground in Ontario. If anyone has some tips on that one, they would gratefully be received by all.

We added an account manager in Toronto too, which has been a great help. We had continued to run a bit too lean coming out of the recession. We’ve seen many of our carrier customers start to add bodies as well…a good sign I hope.

We’re adding a young gal in the New Year to help with social media. As mentioned when I spoke at the recent Transportation Summit, Canadian transportation has some catching up to do in this area and we are gearing up to help further with this in 2013.

When I looked over our account list for 2012, I saw many loyal customers that have been with us for decades and something new…a high number of good size accounts that came as a result of our web marketing. The web in 2012 was good news for smaller companies. A shift is occurring, with more and more buyers sourcing on the web. Resource to resource, a 1 million dollar company can get as many opportunities from web marketing as a 200 million dollar company… if they are willing and able to create the same amount of content and use proper search engine optimization.

I’m still amazed when people today, running great companies, don’t put much stock in the power of the web to build their business, help with recruiting, or simply make a favourable impression on customers, suppliers and their carrier partner network. More than ever, it’s not “a” or “b” when it comes to choosing the best way to market, it’s “a, b, c, & d”. That will be our core message for the upcoming year. Add to your relationships and referral business, with the new techniques available…add to, not replace!

Best of the holidays to everyone and we’ll see you in the New Year.

Lee’s quote for the day

“There’s nothing like taking a couple of steps back or maybe sideways, to allow you to see the necessary steps forward.” 

So after writing my blog on Google Analytics I said I would post one providing some information on Google AdWords. I said this completely forgetting I was already registered to attend a conference hosted by Google, on AdWords. 

Google held their presentation in a large auditorium enough to capacitate the whole lot of us and focused their first presentation on trends in the industry. This is the one piece of information I took from it. Social media and mobile marketing is not a fad. Paraphrased and not that I thought otherwise but if Google says it, it must be true… right? 

So we broke for lunch, killed about an hour and a bit talking to people and what not, then we (Google conference attendees) were separated into two groups, by choice of course. Beginner or advanced? Not that I claim to be an expert on AdWords, I chose the advanced seminar hoping to pick up some tidbit or gem that I could take back to the office. Nope. I had to double check again to see if I had entered the beginner room by mistake.

I don’t know who they were targeting with their presentation because it wasn’t helpful enough to people who have some sort of understanding, yet I heard from a couple of people with no understanding that it was very confusing and too heavy on the lingo that means nothing to them. It’s Google… one of the most recognizable brands in the world… I thought this was going to be the be all and end all of seminars. Oh well.

I’ll sum it up to my top ten benefits to make it a little easier of a read for you since this post is already getting too text heavy.

My Top 10 Benefits of Google AdWords

1. Allows you to be seen on Google
2. Cost effective way to market your business or products
3. You chose how much or how little you want to spend
4. Your position on Google is not determined by how much you spend, but rather by how relevant your ad is to your target and how many clicks you receive
5. All of your ads are completely customizable in terms of what text or link is displayed. If you’re running ads on the Google Content Network, your ads can even have images and video.
6. All of your ads are completely targetable by keywords, location, even time of day. If you’re running ads on the Google Content Network, you can even target your ads to certain age demographics.
7. All of your ads are easy to track to see which ones are performing well and which need to be revised, allowing you to spend your dollar wisely
8. AdWords software is very user friendly and will allow you to make it as complicated or as simple as you want
9. Google provides tools to generate keyword ideas, they let you know how heavy the competition is for each of the keywords you are targeting, recommend pricing points and much more to help you maximize your money
10. It will boost traffic to your website and create more brand awareness

“What is Google Analytics?” “Why should I use Google Analytics?” “How can I make money from Google Analytics?” “Why would I PAY to use Google Analytics?”

Well… I’ll answer the last question first, Google Analytics is FREE!

Now to the first question; Google Analytics is a system that tracks and displays critical information of your websites performance. In short, it shows you who is using and viewing your website. It shows you where your visitors are coming from, how long they stay on your site, which page is most popular, and so much more.

Next question… If you have a website, then it makes sense to utilize Google Analytics to allow you to understand how well your website is working for you. You will see that if your homepage has a high bounce rate then your website is not engaging potential clients. Your marketing and advertising strategy may be driving the wrong type of customer to your site, or it may be time for a refreshed design or a clearer more impactful message. (Bounce Rate is an averaged percentage between the number of visitors who leave your site immediately and the number who stay and click through to multiple pages.)

“How can I make money from Google Analytics?” It’s not that you can make money from signing up but it will help you earn money. Most people reading this blog will be in B2B rather than B2C so ecommerce and tracking ROI from direct sales through your website is not relevant. However, there are ways to ensure your web presence is earning dollars. You can set goals; for non-ecommerce sites, goals would be what you want your website to accomplish whether it’s filling out a form, downloading a file, or emailing you. Values can be placed on certain goals if you need $ numbers to work with. Our IT guru Jerry wrote a previous blog article explaining Google Analytics in greater detail. http://www.trypm.com/blog/2011/05/27/google-analytics-interpreting-key-metrics-for-a-transportation-related-website/

10 Benefits of Google Analytics

1- Allows you to see how many people are visiting your website

2- Allows you to see how many returning vs. new visitors you are getting

3- Allows you to see where your visitors are coming from

4- Allows you to see how long visitors are on your site and how many pages they view

5- Allows you to see what the most popular page on your site is

6- Allows you to see how your visitors found your site

7- Allows you to see what the most common search terms are

8- Allows you to see a comparison to previous performance

9- Allows you to see which sites you are getting the most referrals from

10- Allows you to see how you stack up against other similar websites if you choose to submit yours

The other option is to market yourself through Google AdWords which I will explain in my next blog post. AdWords will take a bit of an investment but it, in combination with Google Analytics, will allow you to target your message more appropriately and spend your marketing dollars more effectively.