In this week’s post, we’ll talk about creating a custom mobile site, and why you should look at creating one for your transportation business. During the past decade, mobile devices such as cell phones and smart phones have seen an exponential growth in usage, both by consumers and business users. A typical website does not view too well on the small screen of these mobile devices. Usually a user has to do some horizontal and vertical scrolling in order to get to the information they’re looking for.

This is where customized mobile websites come in. Think of a mobile site as a version of your own site without the bells and whistles. A typical mobile site will contain, at minimum, some basic information about your business such as the services that your company offers, a company profile page and basic contact information. Mobile sites should load quickly, as mobile devices do not have the required bandwidth that landline internet connections have. You can take your mobile site to the next level by integrating some interactive content. For example, if your website supports features such as shipment tracking, you can easily integrate that into your mobile site. This way the customer can quickly look up their shipment information through their mobile device. Another idea would be to have a simplified rate request form, with only basic contact details and shipment fields. The whole idea is to make things as simple as possible for the mobile user, because they’re on the go, and already limited by factors that they can’t control such as screen size and bandwidth limitations.

Most mobile sites will run in harmony with your existing site. If a user is using a mobile device, you can install code determining so they’ll be automatically redirected to your mobile site. You can also specify a sub-domain such as m.yourwebsite.com, a directory www.yoursite.com/mobile or go one step further with a .mobi domain to fully distinguish your regular website from your mobile one. For a good example of a mobile site serving the transportation industry, look to no further than UPS’ mobile site at m.ups.com.