So after writing my blog on Google Analytics I said I would post one providing some information on Google AdWords. I said this completely forgetting I was already registered to attend a conference hosted by Google, on AdWords.
Google held their presentation in a large auditorium enough to capacitate the whole lot of us and focused their first presentation on trends in the industry. This is the one piece of information I took from it. Social media and mobile marketing is not a fad. Paraphrased and not that I thought otherwise but if Google says it, it must be true… right?
So we broke for lunch, killed about an hour and a bit talking to people and what not, then we (Google conference attendees) were separated into two groups, by choice of course. Beginner or advanced? Not that I claim to be an expert on AdWords, I chose the advanced seminar hoping to pick up some tidbit or gem that I could take back to the office. Nope. I had to double check again to see if I had entered the beginner room by mistake.
I don’t know who they were targeting with their presentation because it wasn’t helpful enough to people who have some sort of understanding, yet I heard from a couple of people with no understanding that it was very confusing and too heavy on the lingo that means nothing to them. It’s Google… one of the most recognizable brands in the world… I thought this was going to be the be all and end all of seminars. Oh well.
I’ll sum it up to my top ten benefits to make it a little easier of a read for you since this post is already getting too text heavy.
My Top 10 Benefits of Google AdWords
“What is Google Analytics?” “Why should I use Google Analytics?” “How can I make money from Google Analytics?” “Why would I PAY to use Google Analytics?”
Now to the first question; Google Analytics is a system that tracks and displays critical information of your websites performance. In short, it shows you who is using and viewing your website. It shows you where your visitors are coming from, how long they stay on your site, which page is most popular, and so much more.
Next question… If you have a website, then it makes sense to utilize Google Analytics to allow you to understand how well your website is working for you. You will see that if your homepage has a high bounce rate then your website is not engaging potential clients. Your marketing and advertising strategy may be driving the wrong type of customer to your site, or it may be time for a refreshed design or a clearer more impactful message. (Bounce Rate is an averaged percentage between the number of visitors who leave your site immediately and the number who stay and click through to multiple pages.)
“How can I make money from Google Analytics?” It’s not that you can make money from signing up but it will help you earn money. Most people reading this blog will be in B2B rather than B2C so ecommerce and tracking ROI from direct sales through your website is not relevant. However, there are ways to ensure your web presence is earning dollars. You can set goals; for non-ecommerce sites, goals would be what you want your website to accomplish whether it’s filling out a form, downloading a file, or emailing you. Values can be placed on certain goals if you need $ numbers to work with. Our IT guru Jerry wrote a previous blog article explaining Google Analytics in greater detail. http://www.trypm.com/blog/2011/05/27/google-analytics-interpreting-key-metrics-for-a-transportation-related-website/
10 Benefits of Google Analytics
1- Allows you to see how many people are visiting your website
2- Allows you to see how many returning vs. new visitors you are getting
3- Allows you to see where your visitors are coming from
4- Allows you to see how long visitors are on your site and how many pages they view
5- Allows you to see what the most popular page on your site is
6- Allows you to see how your visitors found your site
7- Allows you to see what the most common search terms are
8- Allows you to see a comparison to previous performance
9- Allows you to see which sites you are getting the most referrals from
10- Allows you to see how you stack up against other similar websites if you choose to submit yours
The other option is to market yourself through Google AdWords which I will explain in my next blog post. AdWords will take a bit of an investment but it, in combination with Google Analytics, will allow you to target your message more appropriately and spend your marketing dollars more effectively.
Relationships are critical in a B2B environment. It’s how we have and will continue to endure. We can never become complaisant or take them for granted as they are vital to our success. The way we initiate new opportunities and gain the trust of future clients is however changing and we need to keep pace with this evolution or face further revenue decline or extinction.
Since June of last year we have been fairly aggressive in promoting our company. We’ve issued press releases, had articles published in major magazines, used direct mail, poly bag insertions, e-mail campaigns, personal letters, testimonial campaigns, networked at industry functions, launched a new site, hired additional creative talent, cold called, implemented search engine marketing, utilized Google pay per click ads, put a video on Youtube, created this blog and networked through other available social media such as Twitter, Facebook and LinkedIn.
We’ve done this so that we could knowledgeably recommend the most effective marketing methods to use for our B2B clientele. The answer is that in a cautious economic climate the results are not immediate. No single effort stands out as producing noticeably more results than another and patience is indeed a virtue.
What we have discovered is that through these initiatives we are increasingly staying top of mind with our market. We have been successful in getting asked to participate in more Requests for Proposals and have been successful in winning those requests. It has made us refine our capabilities presentation and dig deeper into what makes us a valuable resource for our customers. It has built our confidence. It has heightened the resulting service we can provide…all good things.
So today when a customer asks us to update their website and they see it as the sole answer to their lethargic sales we have to tell them “It’s just one more arrow in your quiver, one more spoke in your wheel, one more link in your chain.”
Although we truly believe the web is your number one marketing platform, today’s answer is an integrated approach across all media types. It’s being more customer centric and less chest pounding. It’s saying what we do best, what we stand for as an organization. It’s selling one idea at a time that resonates with your target and can be backed up and fully supported.
There are no short cuts or quick fixes. It’s being focused, deliberate and consistent with your message and your commitment to speak to the needs of your clients today. It’s knowing your business and your customers, so you can present solutions their current vendor or in-house experts couldn’t imagine. To quote the favourite line of our new senior creative, Sam Cockcroft, “…it’s blending out not blending in!”
Too many companies are still professing they are the one stop shop, or one call does it all, or the single source solution. We’re not buying it anymore and neither are your prospective customers. There is nothing unique, memorable or compelling about that message. And 99 times out of a hundred it’s just not believable, so you miss opportunity after opportunity…maybe without even knowing.
It’s still tough out there. We are all working harder than ever. Though it takes time to see the benefits, marketing can help. If you have the resources to advertise and you deliver the right message, you will rebound quicker doing it now then waiting till the economy fully recovers. History has proven it. It’s the approach we’re taking and the approach we recommend to our B2B clientele.